Decillion
Legal & Compliance
Support & Helpdesk
Last updated October 5, 2026
At a glance
Direct help from the core engineering team. For project, billing, or account inquiries, write to support@decillionai.com.
Account & Sign-in
You can authenticate via email password, Google, or Apple Sign-in. If you signed in using another provider and cannot find an existing space, check the email attached to that provider or message us to consolidate accounts.
Projects, Crews & Machine Status
When starting a project or launching Desktop, the Linux environment provisions automatically in the cloud. If an agent appears idle or paused, check that the machine status indicator is active. You can prompt the Orbit Lead anytime to check on progress.
Account Deletion
You own your data. To permanently delete your account and all associated projects that you solely own, navigate to Profile → Delete account.
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